People, process, and support.
Support before, during and after implementation.
A clear initial contact. A written proposal. Agreed-upon next steps.
Before: to understand and define
We discussed your needs and established goals, deliverables, deadlines, and costs within the proposal.
During: to coordinate the work
We agreed on responsibilities, stages, and the necessary information to move forward. The launch and training are defined according to the project.
After: knowing how to proceed.
We’ve agreed on the channels, times, and scope of the follow-up support, so you’ll know who to contact.
Answers before deciding.
What am I going to receive before signing a contract?
A written proposal outlining the scope, deliverables, stages, price, and terms. It also identifies any additional services you would like to include.
How is support organized?
We’ve defined the contact channel, the hours of operation, and the scope of support within the proposal. This allows you to understand what kind of assistance your service offers and how to request help.
What’s happening with the information related to my organization?
When defining the project, we reviewed what information is needed, who can access it, and how it will be shared. In software systems, we also agreed on the conditions for backup, preservation, and export.
